Legacy Support Subscription

From: £150.00 / year

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Product Description

Support at PulseGuard™ has always been extremely important to us a company and as such we have always implemented a gold standard service.

This ensures that in the vital moments when you are setting up your new device you can always call and get the support you need to get your PulseGuard™ up and running

Support Services Explained
Support Service PulseGuard™ Mark II customers PulseGuard™ Legacy customers
24/7 Telephone Support Yes Yes

 

Remote log on for engineers to fix software issues  

Yes

 

Yes

Full Reinstallation of software remotely if an issue arises or for Legacy systems that have  not been used for long periods of time Yes Yes
IOS and Android

Software Updates

Yes Yes
Maintenance of all equipment Yes No
Replacement of all faulty or worn out equipment with new Yes (only within warranty period)
Clinical advice on heart rate parameters and data Yes yes
Support Prices
PulseGuard™ Legacy customers PulseGuard™ Mark II customers
£150 per year (after initial 1st year free included with PulseGuard™ purchase) Included as part of your rental fee for the duration of your contract.
£270 for two years
£382 for three years

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